Bacteriostatic Water FAQs
Our bacteriostatic water FAQs provides answers to common questions about Steriva Labs products, ordering, UK delivery, storage, testing, returns and customer support.
Bacteriostatic Water Ordering & Products
Steriva Labs Bacteriostatic Water is supplied in a clear 10ml borosilicate glass vial with a secure crimp seal and flip off cap for reliable laboratory handling.
Steriva Labs bacteriostatic water is available as a Single Vial, 2 Vial Pack, 5 Vial Pack and 10 Vial Pack. Please visit our Shop to view current availability and pricing.
Orders can be placed securely through the Steriva Labs website. Select the product and quantity you require, add it to your basket and proceed through our secure checkout.
Yes. Steriva Labs offers multi-vial packs for customers requiring larger quantities. Our 2 Vial, 5 Vial and 10 Vial Packs provide a convenient way to order multiple vials in a single purchase.
Shipping & Delivery
We offer FREE UK delivery on orders over £30. Available delivery options and any applicable charges are shown during checkout before payment is completed.
We aim to dispatch orders within 1–2 working days after payment has been confirmed. Orders placed after the daily cut-off time, during weekends or on UK bank holidays will normally be processed on the next working day.
UK orders are sent using Royal Mail Tracked 24, providing a fast and trackable delivery service. Once your order has been dispatched, tracking information will be provided where available.
Yes. Where tracking is available, you will receive your Royal Mail tracking information after your order has been dispatched. You can use this to follow the progress of your delivery.
Storage & Handling
Please refer to the product labelling and our Storage & Handling guidance for the relevant storage and handling information. Always follow the information supplied with the product.
Yes. Each Steriva Labs vial displays batch identification and expiry information to support traceability and laboratory inventory management.
Steriva Labs Bacteriostatic Water is supplied in a clear 10ml borosilicate glass multi-dose vial with a secure crimp seal and flip-off cap for reliable laboratory handling.
Yes. Steriva Labs Bacteriostatic Water is supplied for laboratory and research applications and is designed for use in laboratory and research environments.
Quality & Testing
Yes. Steriva Labs products include batch identification to support traceability, and independent testing documentation is available for transparency.
Yes. Testing documentation is available through our Testing & Verification section, where you can view the latest available information relating to Steriva Labs products and batch verification.
Batch identification provides a unique reference for a specific production batch, helping support product traceability and allowing relevant product and testing information to be associated with that batch.
We believe transparency is important. Providing clear product and testing information allows customers to review relevant documentation and make informed purchasing decisions.
Laboratory environments should follow appropriate quality and biosafety practices. For further general guidance, you can refer to the World Health Organization’s Laboratory Biosafety Manual.
Returns & Support
If there is a problem with your order, please contact our support team at info@sterivalabs.co.uk with your order number and details of the issue. We’ll review it and help resolve the matter as quickly as possible.
Returns are handled in accordance with our Returns & Refunds Policy. Eligibility may depend on the condition of the product and the circumstances of the return. Please review our Returns & Refunds Policy for full details or contact us at info@sterivalabs.co.uk if you need assistance.
If your order arrives damaged, please contact us as soon as possible at info@sterivalabs.co.uk, including your order number and photographs of the damaged item and packaging. Our support team will review the issue and advise you on the next steps
You can contact the Steriva Labs support team by email at info@sterivalabs.co.uk. We aim to respond to customer enquiries as quickly as possible during normal business hours.
Payments & Account
Steriva Labs accepts secure online payments through the payment methods displayed at checkout. Available payment options may vary depending on your device and payment provider.
Yes. Payments are processed securely through our authorised payment providers. Steriva Labs does not directly store your full card details.
No. You can place an order without creating an account. However, creating a Steriva Labs account makes it easier to view your order history, manage your account details and enjoy a faster checkout experience on future purchases.
If you’ve forgotten your password, select Lost your password? on the account login page and enter the email address associated with your Steriva Labs account. You’ll receive an email with instructions to securely reset your password.
Still Need Help?
If you can’t find the answer you’re looking for, our support team is here to help. Contact Steriva Labs and we’ll respond as quickly as possible during normal business hours.