Privacy Policy

Last updated: 16/05/2026

This Privacy Policy explains how Steriva Labs collects, uses, stores, and protects personal information when you use our website, place an order, or contact us.

1. Who We Are

This website is operated by Steriva Labs.

For privacy questions, contact:

Email: support@sterivalabs.co.uk

2. Personal Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number, if provided
• Billing address
• Delivery address
• Order details
• Payment confirmation details
• Contact form messages
• Customer support communications
• Website usage information
• IP address, browser type, and device information
• Cookie and analytics data, where applicable

We do not intentionally collect sensitive personal data through this website.

3. How We Collect Information

We collect personal information when you:

• Place an order
• Create or use a customer account
• Contact us by email or contact form
• Subscribe to updates, if available
• Use our website
• Accept or manage cookies

Some information may also be collected automatically through cookies, analytics tools, security tools, or website hosting systems.

4. Why We Use Your Information

We use personal information to:

• Process and fulfil orders
• Take payment and confirm transactions
• Deliver products
• Respond to enquiries
• Provide customer support
• Manage returns, refunds, or delivery issues
• Improve our website and services
• Detect fraud, misuse, or security issues
• Comply with legal, tax, and accounting obligations
• Maintain business records

5. Lawful Basis for Using Information

We rely on different lawful bases depending on how we use your information:

Contract

We use your information to process orders, take payment, arrange delivery, and provide customer support.

Legal Obligation

We may need to keep certain records for tax, accounting, consumer law, or legal compliance reasons.

Legitimate Interests

We may use information to operate our website, prevent fraud, respond to enquiries, improve services, and protect our business.

Consent

Where required, we will ask for consent for non-essential cookies, marketing emails, or similar optional activities.

You can withdraw consent at any time where consent is the lawful basis.

6. Who We Share Information With

We may share information with trusted service providers where necessary, including:

• Website hosting providers
• WooCommerce and website platform tools
• Payment processors
• Delivery/courier providers
• Email service providers
• Contact form providers
• Analytics or cookie tools, where enabled
• Professional advisers, such as accountants or legal advisers
• Authorities, regulators, or law enforcement where legally required

We only share the information needed for the relevant purpose.

7. Payments

Payment information is processed by the payment providers available at checkout.

Steriva Labs does not normally store full card details on its own website systems.

Payment providers may process your information in accordance with their own privacy policies and security standards.

8. How Long We Keep Information

We keep personal information only for as long as necessary.

Typical retention periods may include:

• Order and transaction records: up to 6 years for tax and accounting purposes
• Customer support messages: up to 2 years after the enquiry is resolved
• Contact form enquiries: up to 2 years
• Website security logs: for a limited period needed for security monitoring
• Marketing consent records: until consent is withdrawn or the record is no longer needed

We may keep information longer where required by law or where needed to resolve disputes.

9. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, improve user experience, analyse website traffic, and help operate the store.

Essential cookies may be needed for the website and checkout to work correctly.

Non-essential cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.

Please see our Cookie Policy for more information.

10. International Transfers

Some service providers may process information outside the United Kingdom.

Where this happens, we aim to ensure appropriate safeguards are in place to protect personal information in accordance with applicable data protection law.

11. Your Rights

Depending on the circumstances, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Request transfer of your information
• Withdraw consent where processing is based on consent

To make a request, contact:

Email: support@sterivalabs.co.uk

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

13. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website or online transmission is completely secure.

14. Third-Party Links

Our website may contain links to third party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page with the updated date shown above.

16. Contact

For privacy questions or data requests, contact:

Email: info@sterivalabs.co.uk