Terms & Conditions

Last updated: 16/05/2026

These Terms & Conditions apply to the use of the Steriva Labs website and to purchases made through our online store.

By using this website or placing an order, you agree to these Terms & Conditions.

1. About Steriva Labs

This website is operated by Steriva Labs.

For customer support, contact:

Email: info@sterivalabs.co.uk

2. Website Use

You agree to use this website lawfully and responsibly.

You must not use this website:

• For unlawful purposes
• To submit false or misleading information
• To interfere with website security or functionality
• To misuse contact forms, checkout systems, or customer support channels

3. Product Information

We aim to ensure that product information, descriptions, images, prices, and availability are accurate and up to date.

Product images are for illustrative purposes only. Packaging, presentation, labels, or product appearance may vary slightly from images shown on the website.

4. Product Use

Products sold by Steriva Labs must be used responsibly, safely, and in accordance with applicable laws, product labelling, supplier information, and any relevant handling guidance.

Steriva Labs does not provide medical advice, dosage guidance, treatment guidance, injection guidance, or personal-use instructions.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

Your order is only accepted when we confirm dispatch or otherwise confirm acceptance of the order.

We reserve the right to refuse, cancel, or limit any order where necessary, including where:

• Product information or pricing contains an error
• Stock is unavailable
• Payment is not authorised
• Fraud or misuse is suspected
• The order appears unsuitable, unlawful, or high risk
• Delivery information is incomplete or incorrect

6. Prices and Payment

Prices are shown in pounds sterling unless stated otherwise.

The total price, including applicable delivery charges, will be shown at checkout before payment is completed.

Payment must be made using the payment methods available at checkout.

7. Delivery

Delivery options, estimated times, and shipping costs will be shown at checkout where applicable.

We aim to dispatch orders within the timeframe stated in our Shipping Policy, but delivery times are estimates and may be affected by courier delays or events outside our control.

Please see our Shipping Policy for full details.

8. Returns, Refunds and Cancellations

Consumers purchasing online may have cancellation rights under UK distance selling rules. Usually, customers must be told they can cancel up to 14 days after goods are delivered.

Returns, refunds, cancellations, damaged items, faulty items, and sealed-product return restrictions are handled under our Returns & Refunds Policy.

Please review that policy before making a purchase.

9. Faulty or Incorrect Products

If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible.

We may request photos, order details, and other information to help review the issue.

Nothing in these Terms affects your statutory rights.

10. Customer Responsibilities

You are responsible for:

• Providing accurate order and delivery information
• Checking product information before purchase
• Reading product labels and supporting information before use
• Ensuring products are suitable for your intended lawful use
• Following all applicable storage, handling, and safety requirements

11. Contact Form and Communications

When you contact us through the website, email, or contact form, you agree to provide accurate information.

We may use your contact details to respond to your enquiry or manage your order, in accordance with our Privacy Policy.

12. Website Content

All website content, including text, branding, logos, images, graphics, layout, and design, belongs to Steriva Labs or is used with permission.

You must not copy, reproduce, modify, or commercially use website content without written permission.

13. Third-Party Links

This website may contain links to third-party websites.

We are not responsible for the content, security, policies, or practices of third-party websites.

14. Limitation of Liability

Steriva Labs is not responsible for losses caused by:

• Misuse of products
• Use outside the stated product purpose
• Failure to follow product labelling or supplier information
• Incorrect information provided by the customer
• Delivery issues caused by incorrect address details
• Events outside our reasonable control

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be available on this page with the updated date shown above.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you may also have rights to bring proceedings in your local courts.

17. Contact

For questions about these Terms & Conditions, contact:

Email: info@sterivalabs.co.uk