Shipping Policy

Last updated: 16/05/2026

This Shipping Policy explains how Steriva Labs processes, dispatches, and delivers orders placed through our website.

Order Processing

Orders are processed during normal business hours, Monday to Friday, excluding UK bank holidays.

We aim to process orders as quickly as possible. Processing times may vary during busy periods, stock updates, or courier delays.

Dispatch Times

We aim to dispatch orders within 1–2 working days after payment has been confirmed.

Orders placed after the daily cut-off time, during weekends, or on bank holidays will normally be processed on the next working day.

Delivery Locations

Steriva Labs currently delivers to addresses within the United Kingdom.

If international delivery becomes available in the future, delivery options, costs, and estimated times will be shown at checkout.

Delivery Methods

Available delivery methods and estimated delivery times will be shown at checkout.

Delivery times are estimates only and may vary depending on the courier, location, and external delays outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any free shipping offers, if available, will be clearly shown on the website or at checkout.

Order Tracking

Where tracking is available, tracking details will be provided by email once your order has been dispatched.

Please allow time for courier tracking systems to update after dispatch.

Delivery Issues

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is delayed, missing, returned, or delivered to the wrong address due to incorrect information provided by the customer, Steriva Labs may not be responsible for replacement or refund costs.

If you believe there is an issue with your delivery, please contact us as soon as possible.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the outer packaging
• Clear photos of the affected item or items

This helps us review the issue and resolve it as quickly as possible.

Failed Delivery or Returned Orders

If a parcel is returned to us because delivery could not be completed, we will contact you to arrange the next step.

Additional postage charges may apply if the order needs to be resent.

Contact

For shipping questions, contact:

Email: info@sterivalabs.co.uk