SHIPPING POLICY

Bacteriostatic Water Delivery UK

Steriva Labs dispatches all UK orders using Royal Mail Tracked 24. Orders over £30 qualify for FREE UK delivery, ensuring your laboratory products arrive quickly and securely.

📦 Bacteriostatic Water Delivery UK

Orders are processed during normal business hours, Monday to Friday, excluding UK bank holidays.

We aim to process orders as quickly as possible. Processing times may vary during busy periods, stock updates or courier delays.

🚚 Dispatch Times

Orders placed before 2:00pm Monday to Friday will normally be dispatched the same working day.

Orders placed after 2:00pm will normally be dispatched on the next working day.

Orders placed during weekends or on UK bank holidays will normally be dispatched on the next working day.

All orders are dispatched using Royal Mail Tracked 24.

📍 Delivery Information

Steriva Labs currently delivers to addresses within the United Kingdom.

Orders over £30 qualify for Free UK Delivery.

Orders are dispatched using Royal Mail Tracked 24.

If international delivery becomes available in the future, available destinations, delivery costs and estimated delivery times will be shown during checkout.

📧 Order Tracking

Where tracking is available, tracking details will be sent by email once your order has been dispatched.

Please allow time for courier tracking systems to update after dispatch.

⚠️ Delivery Issues

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an order is delayed, returned or delivered incorrectly due to inaccurate address information, Steriva Labs may be unable to provide a replacement or refund.

If you believe there is an issue with your delivery, please contact us as soon as possible.

📦 Damaged Deliveries

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the outer packaging
  • Clear photographs of the affected item(s)

This information helps us investigate the issue and resolve it as quickly as possible.

🔄 Failed Delivery or Returned Orders

If a parcel is returned because delivery could not be completed, we will contact you to arrange the next steps.

Additional postage charges may apply if the order needs to be resent.

Need Delivery Assistance?

If you have any questions about Bacteriostatic Water Delivery UK, shipping or your order, we’re here to help.

📧 Email: info@sterivalabs.co.uk